Title: HR Generalist and Benefits Administrator

VP Area: Human Resources

Department: Recruitment & Retention

Published Salary Range: $45,000-$50,000

Job Summary/Basic Function:

To provide professional clerical and administrative assistance for the Office of Human Resources and Payroll and other human resource actions, as assigned, and delivers exceptional customer service. Reports to the Director of Human Resources, Safety and Risk. As assigned, may work under the direct guidance of other more senior staff.

Function and Responsibility:

To provide professional clerical and administrative assistance for the Office of Human Resources and Payroll and other human resource actions, as assigned, and delivers exceptional customer service. Reports to the Director of Human Resources, Safety and Risk. As assigned, may work under the direct guidance of other more senior staff.

Duties and Responsibilities:

1. Manages and coordinates all aspects of benefit plans and programs (medical, dental. Vision, LTD, and others), plans coordination with TPAs or brokers, eligibility determinations, enrollments, supporting employees with claims issues, COBRA. Manages provider websites/data sets, updates Banner for ACA requirements; reconciles and pays invoices.
2. Provides exceptional customer service to University employees and other constituents.
3. Onboarding Employees: Meets with new employees to explain and enroll in University benefits.
4. Assist with Off-boarding: meets with exiting employee to explain benefits, final pay, COBRA and other related items.
5. Maintain insurance payments and records for retirees and COBRA.
6. Performs quarterly and annual internal audits as required for BCBS, I-9’s and other benefits.
7. Maintains the front office and manages student workers.
8. Manages and tracks invoices, purchase cards, office supplies, tracking and reporting on costs of various plans and programs, expense reports, and reimbursement processing.
9. Manages unemployment claims.
10. Process all employment verifications.
11. Coordinate all aspects of the employee benefits fair and employee retirement and services award dinner.
12. Develops employee newsletter(s), employee communications and other employee related programs and events as assigned.
13. Generates reports and process surveys.
14. Ensures accuracy of employee direct deposit, tax withholding, I-9’s and other deduction records.
15. Ensures confidentiality and discretion with topics, circumstances and events requiring privacy and sensitivity.
16. Understands and consistently applies requirements of all applicable laws, regulations, policies and collective bargaining agreements.
17. Participates as assigned and as necessary to complete departmental goals and objectives. Implements departmental action plans developed in support of strategic plan initiatives.
18. Consistently delivers quality results and work product with a consistent and high degree of accuracy.
19. Maintains and process annual IPEDs reporting functions & Heidi reports.
20. Reviews department timesheets and leave requests for accuracy, flags and solves for inconsistencies and errors.
21. Data entry to support human resource and payroll related plans and programs.
22. Maintains Human Resource related university webpages.
23. Performs all duties in accordance with essential core competencies. Critical competences are: service focus; adaptability; quality and accuracy of work; meeting deadlines; compliance. Very important competencies are: communication; prioritization; follow up. Important competencies are: collaboration; continuous improvement.
24. Performs other duties as assigned.

KSAs Acquired on Job:
An essential job function is the acquisition and mastery of on the job knowledge, skill and ability, in order to learn, implement and follow key job functions, such as: Thorough knowledge and understanding of HR practices, policies, and procedures related to payroll processing, benefits eligibility and enrollment, hiring practices, compensation and pay programs and associated legal and regulatory guidelines; familiarity with all departmental functions in order to direct telephone calls and walk-in traffic; ability to use all hardware and software required to perform duties and responsibilities of the position; ability to produce reports using Argos, and others tools; ability to use all payroll functions; ability to use other external computer systems and information platforms; and other plans, programs, practices, procedures relevant to the duties and assignments of the position.

Core Competencies:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• *Customer Service—listens and responds effectively to customer questions; resolves customer problems to the customer’s satisfaction; respects all internal and external customers; uses a team approach when dealing with customers; follows up.
• *Problem Solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• *Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
• *Oral Communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
• *Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• *Planning and Organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• *Quality Control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• *Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• *Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• *Innovation / Initiative—the individual uses information from a variety of sources, identifies immediate action needed to address current issues, seizes the opportunities to enhance performance. Attends to imminent issue while maintaining an awareness of emerging opportunities.

Minimum Qualifications

Bachelor degree in Business or related field

Minimum of two years of progressively more responsible office experience.

Organizational skills with a demonstrated ability to prioritize between moderately complex and competing assignments.

Demonstrated ability to pay attention to detail and complete assignments with a high degree of accuracy, and to meet all assigned and required deadlines.

Demonstrated excellent communication and interpersonal skills including the ability to maintain confidentiality and to deliver excellent customer service.

Demonstrated ability to think critically in order to problem solve, to recommend and implement creative and meaningful customer centric solutions.

Ability to meet a variable schedule in order to meet processing deadlines each pay period as well as vacation and holiday deadline adjustments.

Ability to quickly acquire knowledge and skills of processes and subject matter rules and regulations in order to adapt to changes with tools and platforms used and with changes and updates in the legal and regulatory environment.

Ability to acquire and utilize new essential job related knowledge, skill and abilities.

Ability to quickly learn and adapt to the University's practices.

Demonstrated proficiency in Microsoft Word and Excel spreadsheets, to include ability to use financial formulas and manipulate data with pivot tables.

Desired Qualifications

Related experience in higher education

Previous experience in Human Resources and Benefits

Knowledge of Benefits related regulations (i.e. FMLA, unemployment, etc.)

Knowledge of payroll processes and personnel record keeping

Banner experience

Phsyical and Mental Demands

Ability to hear a normal conversational voice and telephone conversation, with or without a hearing device; ability to speak and be understood under normal circumstances; ability to read and to understand written and spoken language; ability to see with or without vision aid and to concentrate long hours on computer screen.  Use of fine motor skills and dexterity to type and input computer information and for use of other business machines.  Use of gross motor skills for filing, handling of paperwork and equipment.  Ability to communicate with a variety of audiences; ability to understand and work with numbers and detail work.

DISCLAIMER:  This Job Description does not describe an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, the University reserves the right to revise the job, duties or assignments, or to require that other or different tasks be performed as assigned.

Work Hours: 

Mon - Fri, 8am-5pm